FAQS

How do I make an account?

• To create an account, simply enter your Name, Email, and Password. Once you've finished this step, you'll receive an email to verify your account. After verifying your account, you're all set and ready to go.

 

How can I determine my ring size?

• Our Ring Size page can assist you in finding your ring size.

 

When will I receive my order?

• Our delivery timeframe is within 24 hours from the time you place your order. To learn about the specific delivery fees, please refer to our Shipping Policy page.

 

Will I receive a notification when my order is shipped?

• We will keep you updated on your order status via email. You will receive an order confirmation after your order has been placed and a shipping notification once your order has been dispatched.

If you have not received an Order Confirmation email please check your Spam/Promotions folder within your email provider. If you are still unable to locate your confirmation email, please contact our team and we will resend it to you.

 

Can I return/exchange my order?

• We offer a 7-day return policy (from the purchase date) for our customers. To find out if you’re eligible, visit Return & Refund Policy page for more information.

  

Can I cancel my order after placing it?

• If the shipment has not yet been dispatched, you have the option to cancel your order.

 

Can I change my delivery address?

• To make changes to your delivery address, navigate to your account section and locate the "View Address" option on the right-hand side. Click on the "Edit" button and enter your updated details. Additionally, you have the option to set it as your default address by simply clicking on the corresponding option.

  

What Payment Methods Can I Use?

• We accept card payments, Apple Pay & Google Pay. 

For Cash on Delivery (COD), kindly place your order through Snoonu.

 

How do I apply a discount code to my order?

• To apply a discount code to your order, enter the code in the Discount Code field located in the Checkout Page. Click on the "Apply" button before submitting your order, and the appropriate discount value will be deducted during checkout.

 

How do I redeem a Gift Card?

1. Add desired products to the shopping cart.

2. Proceed to the checkout page.

3. Enter the unique Gift Card code in the "Discount Code" field.

4. Click on the "Apply" button to validate and utilise the gift card.

5. In case the total order amount exceeds the value of the gift card, customers can choose an additional payment method to cover the remaining balance.

6. Complete the checkout process to finalise the order.